Terms and Conditions

Paradigm Physical Therapy & Wellness | Redlands, California

Effective Date: April 21, 2021 | Last Updated: November 14, 2026

1. Agreement to These Terms

These Terms and Conditions ("Terms") govern your use of the websites, landing pages, forms, emails, text messages, social media accounts, and online content operated by Paradigm PT & Wellness ("Paradigm," "we," "us," or "our"), including paradigmptandwellness.com and our event and program subdomains (together, the "Sites"). By using the Sites, submitting a form, or signing up to receive communications, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Sites.

You must be at least 18 years old to use the Sites or to submit a form on your own behalf. A parent or legal guardian may submit information for a minor.

2. Educational Content Only, Not Medical Advice

The content on our Sites, in our emails and texts, and on our social media accounts, including videos, exercises, articles, newsletters, downloadable programs, and lead magnets, is provided for general educational and informational purposes only.

  • It is not medical advice, diagnosis, or treatment. It is not a substitute for an evaluation by a licensed healthcare professional who knows your history.

  • No patient-provider relationship is created by visiting the Sites, watching content, downloading a resource, submitting a form, sending us a message, or booking a consultation inquiry. A patient-provider relationship begins only when you complete our intake and consent process and are evaluated by one of our clinicians in person or by telehealth.

  • Exercise carries risk. Pain, injury, and other problems can occur. Talk to a qualified healthcare provider before starting or changing any exercise program, especially if you have an existing injury, condition, or are pregnant. Stop and seek care if an exercise causes sharp pain, dizziness, shortness of breath, or other concerning symptoms.

  • Do not use the Sites in an emergency. If you think you are having a medical emergency, call 911 or go to the nearest emergency room. We do not monitor messages, forms, or social media around the clock.

  • Results vary. Descriptions of outcomes, including client stories and testimonials, reflect individual experiences and are not a promise or guarantee of results. Your results depend on many factors, including your condition, effort, and circumstances.

3. Our Services and Appointments

The Sites provide information about our physical therapy and wellness services, programs, consultations, and workshops. Clinical services, fees, scheduling, cancellations, refunds, and program terms are governed by the client agreement, consent forms, and paperwork you sign with us. If there is a conflict between these Terms and those documents, the signed documents control for the clinical services they cover.

Our practice is cash-based and does not bill insurance. Upon request we can provide a receipt or superbill that you may submit to your insurer. We do not guarantee reimbursement. Please confirm details with us before you book.

Nothing on the Sites is an offer of a specific treatment plan. Treatment is determined only after an evaluation.

4. Consultations, Offers, and Promotions

From time to time we advertise consultations, programs, and special offers on our Sites and on social media.

  • Availability is limited. Some offers are limited to a set number of people or a set time period. Offers may end, change, or sell out without notice.

  • Pricing. Prices shown are in U.S. dollars. We may change prices at any time. The price at the time of your purchase or booking applies.

  • Eligibility. We may decline to schedule or serve anyone for whom a service is not appropriate, and we may refer you to another provider if we believe you need care outside our scope.

  • No stacking. Unless we say otherwise in writing, promotional offers cannot be combined and have no cash value.

  • Payment, cancellation, and refunds. These are governed by the client agreement and the payment terms you accept when you purchase.

5. Your Information and Our Privacy Policy

Our Privacy Policy explains how we collect, use, and share your information, including through advertising and analytics tools. You can manage your choices at Your Privacy Choices.

Please do not include medical, diagnostic, or other sensitive health information in website forms, social media messages, comments, or text messages. Share clinical details with us only in person, in secure intake forms, or by phone with your clinician. You are responsible for the accuracy of the information you give us.

6. Email Communications

By giving us your email address and agreeing to receive messages, you consent to receive emails from us, which may include educational content, newsletters, program information, offers, and appointment-related messages. Each marketing email includes an unsubscribe link. You can unsubscribe at any time. Appointment, account, and service-related messages may still be sent after you unsubscribe from marketing.

7. Text Messaging Terms

Program description. Paradigm PT & Wellness text messaging program (the "Program") sends appointment reminders and coordination, replies to your inquiries, follow-ups about consultations and programs you asked about, and educational and promotional messages.

Consent. By providing your mobile number and checking the consent box on a form, or by otherwise opting in, you agree to receive recurring text messages from Paradigm PT & Wellness at the number you provided, including messages sent using automated technology. Consent is not a condition of any purchase or of receiving any service.

Message frequency. Message frequency varies depending on your interactions with us.

Costs. Message and data rates may apply according to your mobile plan.

Opt out. Reply STOP at any time to stop receiving texts. You will receive one message confirming your opt-out. You may also contact us at 909-265-4226 or admin@paradigmptandwellness.com.

Help. Reply HELP or contact 909-265-4226 or admin@paradigmptandwellness.com for assistance.

Supported carriers and delivery. Carriers are not liable for delayed or undelivered messages. We do not guarantee that messages will be delivered.

Mobile information. We do not sell, rent, or share your mobile phone number or your text-message opt-in or consent with third parties or affiliates for their own marketing or promotional purposes. Information is shared only with service providers that help us send messages, under contract, as described in our Privacy Policy.

Your responsibility. You confirm that you are the subscriber or authorized user of the number you provide and you agree to tell us if the number changes or is reassigned.

Do not send health details by text. Standard text messages are not secure. Please call us for anything sensitive.

8. Acceptable Use

You agree not to:

  • Use the Sites unlawfully or in a way that harms others

  • Submit false, misleading, or another person's information without authority

  • Attempt to access, probe, scrape, or disrupt our Sites, systems, or accounts

  • Introduce viruses or harmful code

  • Use automated tools, bots, or scripts to submit forms or send messages

  • Copy, resell, or redistribute our content or programs except as permitted below

We may restrict or end access to the Sites at any time, for any reason, without notice.

9. Intellectual Property

The Sites and everything on them, including text, videos, photographs, exercise demonstrations, programs, protocols, graphics, logos, names, and downloadable resources, are owned by Paradigm PT & Wellness, Stacy Yoon, Kevin Shin, or our licensors, and are protected by copyright, trademark, and other laws. "Paradigm PT & Wellness" and related logos are our marks.

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to view and use our content for your own personal, non-commercial use. You may not copy, reproduce, republish, sell, or create derivative works from our content, or use it to train or build any commercial product or service, without our written permission. Sharing a link to a public post on social media is welcome.

9A. Feedback, Testimonials, and Content You Send Us

If you send us feedback, ideas, reviews, photos, or videos, you grant us a non-exclusive, royalty-free, worldwide license to use that material to operate and improve our business. We will not use your name, image, voice, or story in our marketing or advertising without your separate written permission. Any testimonial we publish is based on a signed release.

10. Third-Party Links and Services

The Sites may link to or use third-party sites and services, such as social media platforms, scheduling and payment tools, and video hosts. We do not control and are not responsible for those third parties, their content, or their policies. Your use of them is at your own risk and subject to their terms.

11. Disclaimers

THE SITES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CONTENT IS COMPLETE OR CURRENT. This section does not limit any rights you have under clinical care agreements or laws that cannot be waived.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PARADIGM PT & WELLNESS, ITS OWNERS, CLINICIANS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITES OR RELIANCE ON THEIR CONTENT. IN ANY CASE, OUR TOTAL LIABILITY RELATED TO THE SITES WILL NOT EXCEED $100. This section does not limit liability that cannot be limited by law, such as liability for professional negligence in the provision of clinical care, which is governed by applicable law and your client agreement. Some jurisdictions do not allow certain limitations, so some of this may not apply to you.

13. Indemnification

You agree to defend and hold harmless Paradigm PT & Wellness and its owners, clinicians, and staff from claims, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Sites, or your violation of any law or third party's rights.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. You and we agree that any dispute related to the Sites will be brought in the state or federal courts located in San Bernardino County, California, and you consent to that jurisdiction, except where the law gives you the right to bring a claim elsewhere. Before filing a claim, please contact us at admin@paradigmptandwellness.com so we can try to resolve it informally.

15. Accessibility

We want our Sites to be usable by everyone. If you have trouble accessing any part of the Sites, contact us at admin@paradigmptandwellness.com or 909-265-4226 and we will work with you to provide the information in another way.

16. Changes to the Sites and These Terms

We may change or discontinue any part of the Sites at any time. We may update these Terms from time to time. We will post the new version with a new "Last Updated" date, and where the law requires, we will notify you or ask for your consent again. Your continued use after an update means you accept the updated Terms.

17. General

These Terms, together with our Privacy Policy and any client agreement you sign, are the entire agreement between you and us about the Sites. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them, including in connection with a merger, acquisition, or sale of our business or assets.

18. Contact Us

Paradigm PT & Wellness | 721 Nevada Street Suite 206A, Redlands, CA 92373
Email: admin@paradigmptandwellness.com | Phone: 909-265-4226